Business Operations

Changes Now for a Strong Future

Responding to COVID-19-related business challenges with thoughtful changes now will lay the foundation for a more resilient operating position post-pandemic. It’s not enough to address short-term needs. Businesses must make decisions with a long-term view.

Read on for what to consider today & tomorrow.

Healthcare businesses need ways to evolve their operating infrastructures and processes amid the demands brought on by COVID-19 now. Operations need to be flexible, cost-effective, and remote-friendly. Some key questions to ask in assessing your business operations include:

  1. What are my core software systems (e.g. practice management and revenue cycle systems, payroll and benefits, client management, email, client support, etc.)?
  2. Can I operate them remotely (i.e. are they systems that are run onsite and managed by onsite personnel)?
  3. Are we prepared to support a remote workforce – do we have the infrastructure to support remote email, phone calls, meetings, information sharing, etc.?
  4. What are the impacts to my supply chain (i.e. can I get the supplies needed to run my business)?
  5. Are we outsourcing any critical business functions? How are those being affected?
  6. What are the options for operational areas where we are affected (e.g. can I transition to a cloud-based software from something hosted locally? What are the best tools for supporting a newly remote workforce? How do I start implementing telehealth to offset reduced in-person visits to my practice?)

Choices made today will affect business operations tomorrow. Evaluate the long-term impacts of short-term decisions to help ensure they become catalysts for ongoing business success.

  • Be prepared to make additional changes to operating models to support the “new” working environment, including changes to pre-COVID software and services that were proven to be ineffective.
  • Plan for long-term changes to supply chains and the downstream impact to your operations; mobilize with a roster of alternatives and be ready to make tough decisions.
  • Expect to make significant updates to business continuity and disaster recovery plans.

How Canton & Company Can Help

Our team of experts is ready to help your organization assess its operational readiness amid COVID-19 and beyond. In addition to business continuity planning, we specialize in technology, process, and workforce assessments, recommendations, and solution implementation support.

Brent T. Feorene

Brent T. Feorene

Chief Operating Officer

Paula Infeld, MSN, RN

Paula Infeld, MSN, RN

Vice President, Value Transformation and Chief Compliance Officer

Joe Reilly

Joe Reilly

Chief Technology Innovation Officer

Michelle Wright

Michelle Wright

Principal, Human Capital and People Operations