Category Archives: Consumerism

Two New Trends Prove Consumer Satisfaction is More Important than Ever

Healthcare & Consumer Satisfaction

Assessing healthcare quality is no simple task. Historically, the work has involved a symphony of government agencies, professional groups, researchers, and clinical pros all piping in on the processes they believe signify quality. But in more recent years, those measures have undergone major changes to emphasize patient outcomes rather than delivery processes. The question everyone’s essentially trying

5 Things to Know as Telehealth Reaches its Tipping Point

Telehealth & Online Medical Consulting

Market demands for “care everywhere” have brought telehealth to the forefront, and the outlook is quite positive. Utilization is up. Policy and payment details related to telehealth are being ironed out, and value-based models are ready to pay off for providers who engage their patients on digital channels. Even with significant year-over-year growth trends, however, telehealth

Patients Get Creative to Get What They Want

Consumer-Focused Patient Satisfaction in Healthcare - Canton & Company

Necessity is the mother of invention, according to ancient Greek philosopher Plato. But we might argue that wants — not just needs or necessities — are giving rise to a wave of new inventions in healthcare’s opportunity era. In other words, consumers need good care, but they also want convenience, affordability, reliable information, etc. That’s why it’s

The Elephant in the Room: Patient Engagement

Patient Engagement - Canton & Company

There are plenty of reasons why it’s difficult to engage consumers in their health, but stakeholders have yet to find the right formula to overcome those barriers. In today’s opportunity era, the innovators who can solve this problem — with solid data to back it up — will be the most popular kids on the block. Providers

Providers Still Falling Short of Consumer Demands

By executive order, the Department of Health and Human Services has only a few weeks to design a plan that would enable consumers to see the negotiated costs of their health services. That won’t just reveal the insurance co-pays or the hospital chargemaster prices — it’ll show the allowables that represent the true price of healthcare in the real world.

Retailers Bet on Consumers’ Love of Convenience

Everywhere you look it seems neighborhood retailers are expanding their health offerings to fill a market need. Consumers certainly like the idea of accessing on-demand, convenient care options, so the new surge of expansion makes a lot of sense. For example, CVS recently doubled down on clinic services by introducing its HealthHUB concept in Texas. The

Urgent Care Gets Boost from Medicare

We continue to see evidence of the opportunity era in healthcare — this period of transformation creating opportunities for innovators and forward-thinking organizations to deliver status quo-breaking products and services. Take for instance, the positive outlook for convenient care clinics. It’s a segment that is not only growing in scale, but it’s also riding the brisk tailwinds

Four Consumer Health Trends That Can Make or Break a Business

Consumer Health Trends - Healthcare Advisors - Canton & Company

Nothing will shape the next decade of healthcare as much as consumerism. Patients will continue to look for new options in health because they view the system’s status quo as painfully contrary to their otherwise tech-enabled, on-demand lifestyle.   Whether you’re an established health organization or a clever disruptor, your relative success will hinge on consumerism. Revenue

Consumers Say “Yes” to Three Convenient Distributed Care Models

Smart Health Market - Healthcare Consulting - Canton & Company

In the emerging Smart Health Market, a greater portion of buying power is shifting to consumers. As families become more sensitive to costs, they’re also demanding a system that works for them. And what works? In a word: convenience! There’s no doubt that consumer expectations for convenience in every aspect of life are energizing the trend toward “distributed

Hey Alexa, Can We Trust You with Our Health Information?

Alexa Healthcare Data Protection - Healthcare Consulting Firm - Canton & Company

No one was surprised when Amazon announced it had set up HIPAA compliance for its Alexa technology. Yeah, we figured it was only a matter of time. By clearing this gigantic regulatory hurdle, Alexa has been able to launch some nifty new consumer tools. And we know the Smart Health Market is shaped by consumer demand for